Thank you for visiting our travel guide website. This Refund Policy outlines the process and conditions under which refunds may be requested and issued. By using our platform, you acknowledge and agree to the terms detailed below.
Our Role in Bookings and Payments
Our website serves as a travel guide and booking facilitation platform. While we assist in connecting users with licensed, local travel agencies through our inquiry form, we do not:
- Handle payments directly.
- Finalize bookings or issue confirmations.
- Provide or manage tours and services.
All payments are made directly to the travel agency or operator facilitating your booking. Refund requests must be directed to the agency or operator where the payment was made.
Refund Requests
For Payments Made Directly to Travel Agencies
- Contact the Travel Agency:
If you need a refund for a tour or service, please reach out directly to the travel agency or operator responsible for your booking. Their refund policy will apply. - Documentation:
Be prepared to provide proof of payment, booking details, and any relevant documentations to support your refund request. - Processing Time:
Refund timelines and conditions vary by agency or operator, with a minimum duration of 2 weeks. Please check their terms for specific details.
For PayPal Payments
If your payment was processed via PayPal, the following conditions apply:
- A partial refund of up to 92% of the amount paid may be issued. The 8% non-refundable rate includes Admin Processing fee and as PayPal’s transaction fee.
- The exact refund amount and timeline depend on the policies of the travel agency or operator.
Refund Eligibility
Refunds are subject to the policies of the travel agency or operator and may be granted under the following circumstances:
- Cancellations by the Operator: Refunds may be issued if the agency cancels the tour or service due to unavoidable reasons such as weather, safety concerns, or operational challenges.
- Advance Cancellation: Users may be eligible for refunds if they cancel their booking within the time frame specified by the agency’s policy.
Refunds are generally not granted for:
- Cancellations made after the deadline set by the agency.
- No-shows or late arrivals.
- Dissatisfaction with services unless directly attributable to negligence by the operator.
Refunds for Unused Services
If certain inclusions (e.g., specific destinations in an island-hopping tour) are canceled or modified due to weather or operational constraints, partial refunds may be considered by the agency or operator. Please check with them for eligibility and details.
Complaints and Mediation
If you encounter issues with the refund process or the service provided:
- Submit a Complaint: Use the Contact Us form on our website to submit your complaint.
- Forwarding to the Agency: We will forward your complaint to the relevant travel agency or operator for review and resolution.
Please note that we are not responsible for resolving disputes or issuing refunds, as we do not process payments.
Limitations of Liability
Our website does not guarantee refunds or assume liability for payments made to third-party travel agencies or operators. We act solely as a facilitator and are not involved in financial transactions.
Contact Us
If you have questions about this Refund Policy or need assistance in connecting with the travel agency regarding a refund, please contact us through the Contact Us form linked in the footer of our site.
Your understanding and cooperation are greatly appreciated as we strive to provide a seamless and transparent travel planning experience.
