Payments Guide
Welcome to our Payments Guide. This page provides important information about how payments are processed for bookings facilitated through our travel guide platform. By using our services, you acknowledge and agree to the terms outlined in this guide.
Our Role in the Payment Process
Our website is a travel guide and booking facilitation platform. While we assist users in connecting with licensed, local travel agencies through our inquiry form, we:
- Do not handle payments directly.
- Do not finalize bookings or issue confirmations.
- Do not provide travel services directly.
All payments are made directly between the user and the travel agency or tour operator.
Process Overview
- Inquiry Submission:
Use our online form to check the availability of tour slots. Once your inquiry is submitted, we forward it to a licensed, local travel agency. - Confirmation by the Travel Agency:
The travel agency or operator will contact you directly to confirm slot availability, discuss booking details, and provide payment instructions. - Payment to the Travel Agency:
Follow the payment instructions provided by the agency or operator. Payment methods typically include:- Bank Transfers
- Online Payment Gateways (e.g., PayPal)
- Cash Payments at designated offices or locations.
Partial Payments
The travel agency may allow you to secure your booking by paying a portion of the tour fee upfront, with the remaining balance to be paid:
- On the day of the tour.
- As specified by the agency’s terms.
Always confirm the terms and conditions of partial payments directly with the agency.
Payment Confirmation
Once your payment is made, the travel agency will issue a receipt or booking confirmation. This document is your proof of payment and booking. Ensure you keep a copy for your records.
Refundable and Non-Refundable Fees
Payment terms, including refundable and non-refundable fees, vary by travel agency or operator. Please discuss these details with the agency before making a payment.
PayPal Transactions:
- A partial refund of up to 95% of the amount paid may be issued for cancellations, as PayPal deducts non-refundable transaction fees.
Payment Security
We encourage users to verify the legitimacy of the travel agency before making any payment. To ensure secure transactions:
- Follow the agency’s recommended payment methods.
- Avoid sending payments to unverified accounts or individuals.
- Retain all payment receipts for future reference.
Payment Issues
If you experience any issues with payments, such as delays or errors:
- Contact the travel agency directly to address the concern.
- Use the Contact Us form on our website if additional assistance is required. We will forward your inquiry to the relevant agency for resolution.
Our Limitations
We do not process payments or manage financial transactions. All payment-related concerns must be resolved directly with the travel agency or operator.
Tips for a Smooth Payment Process
- Verify the travel agency’s details before making payments.
- Confirm payment deadlines and refundable terms.
- Keep a copy of all communication with the travel agency for your records.
Contact Us
If you have any questions or need further guidance about payments, please reach out to us via the Contact Us form available on our website.
Your seamless and secure booking experience is important to us. While we do not handle payments, we are here to guide you through the process and connect you with reputable service providers.
